Questions about NeuroVIZR?
Start here.
Find answers about our devices and app, safe use, ordering, delivery, warranty, and support across the Middle East and North Africa.
What is NeuroVIZR MENA?
NeuroVIZR MENA is the exclusive NeuroVIZR distributor for the Middle East and North Africa. NeuroVIZR is the global light and sound wellness brand; our regional team provides device ordering, delivery, warranty and customer support.
Where can I buy NeuroVIZR in Dubai or UAE?
You can buy NeuroVIZR directly from neurovizrmena.com/product with free shipping across UAE, including Dubai and Abu Dhabi, or through one of our authorized partner clinics and wellness centers.
Does NeuroVIZR ship to Lebanon, Egypt, and Saudi Arabia?
Yes, NeuroVIZR MENA ships to all Middle East and North Africa countries including Lebanon, Egypt, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, and more.
Why buy through NeuroVIZR MENA?
Ordering through the regional distributor includes free MENA shipping, a 24-month regional hardware warranty, English and Arabic support, and a 14-day money-back guarantee. Review the published guarantee terms and health waiver before ordering.
What exactly is the Neurovizr N9?
A portable light & sound device that delivers patterned visual and auditory input across roughly eleven minutes per session. You use it with your eyes closed and a pair of Bluetooth headphones, guided by a journey you choose in the companion app.
Is it safe?
For the vast majority of users, yes, and the device is designed to be experienced with eyes closed for that reason. However, anyone with epilepsy, a history of photosensitive seizures, certain neurological conditions, or specific implanted devices should not use it. Please read the full health waiver at go.neurovizrmena.com before purchase.
How often should I use it?
Most users do one eleven-minute session per day. The brain responds well to regular, short doses, much better than to occasional long ones. Many people stack a focus session in the morning and a sleep session at night.
When will I feel something?
Most users notice an immediate state shift inside their first session, clearer head, slower body, a sense of having "landed." The deeper, durable benefits, sleep quality, stress recovery, focus baseline, tend to show up across weeks two and three of daily use.
Do I need to know how to meditate?
No. The N9 was designed for people who can't sit still, can't quiet their mind, or have never made meditation work. The journeys do the leading, you just keep your eyes closed.
Is there a subscription?
No. Your N9 unlocks the full journey library in the app. New journeys are added monthly, free, for the life of your device.
Where does it ship from? How long does it take?
Orders are fulfilled regionally. Most addresses in the GCC receive their N9 within 3–5 working days. Wider MENA destinations are typically 5–10 working days. Shipping is included in the price shown.
Money Back Guarantee
We offer a 14-day money-back guarantee from the date of delivery. If you are not satisfied, contact our team and we will arrange a full refund — no questions asked. All devices also ship with a 24-month hardware warranty fully serviced from inside MENA.
What about warranty & support?
24 months of warranty, fully serviced from inside the region. If your device develops a fault, our regional team handles replacement directly, no shipping out of country, no language barrier.
Can children use it?
The N9 is intended for adult use. Use in minors should only happen under direct guidance of a qualified clinician.
Does it work with Apple Health / wearables?
Sleep and HRV improvements that come from regular use will of course be visible on whatever wearable you use. The N9 itself is a standalone device, no biometric tracking is required, and no personal health data leaves your phone.
I run a clinic or studio. Can I offer the N9 to members or patients?
Yes, that's exactly what our Wellness and Clinical partner programmes are for. Apply at wellness.neurovizrmena.com or clinics.neurovizrmena.com.
Where can I follow you?
Instagram is the best place, @neurovizrmena. New journeys, partner spotlights, and community sessions land there first.